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Last Updated: June 2026
Customer satisfaction is important to HH Merch LLC.
We understand that occasionally a return or refund may be necessary. Please review our policy carefully before placing an order.
Return Eligibility
Customers may request a return within 30 days of receiving their order if:
The item received is damaged.
The item received is defective.
The wrong item was shipped.
The product significantly differs from the product description.
Returned items must be unused, unwashed, and in their original condition whenever possible.
Personalized and Custom Products
Many products sold by HH Merch LLC are personalized, customized, handmade, or made-to-order.
Due to the unique nature of these products, personalized items cannot be returned or exchanged unless:
The item arrives damaged.
The item contains a manufacturing defect.
The customization differs from the information provided during checkout.
Refund Process
To request a refund, customers must contact us with:
Order number
Description of the issue
Supporting photographs when applicable
Once approved, refunds will be issued to the original payment method.
Refund processing times may vary depending on the customer’s bank, card issuer, PayPal, Stripe, or other payment providers.
Non-Refundable Items
Customized products with customer-approved personalization.
Digital products.
Items damaged through misuse or improper care.
Products returned without prior authorization.
Order Cancellations
Orders may be canceled before production or fulfillment begins.
Once production has started, personalized products may no longer be eligible for cancellation.
Contact Information
For return or refund assistance:
HH Merch LLC
5534 Saint Joe Rd
Fort Wayne, IN 46835
United States